Security Remediation and Takeover

Help for compromised, neglected or legacy systems: we contain, investigate, clean up, harden, take over and modernize. We are regularly called in after something has gone wrong, whether a provider stopped patching, a site was hacked or a legacy application was left alone. We stabilize the system and set it up to stay that way.

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A security officer at a desk in a dimly lit control room with several monitors

How we step in

Six steps from trouble to stable

  • Contain it

    Stop an active compromise, lock down access, change credentials and shut the way in.

  • Find out what happened

    Review the logs and the system itself to learn how attackers got in and what they touched, and preserve the evidence.

  • Clean and restore

    Remove malware and backdoors, restore known-good code and data, and rebuild what can no longer be trusted.

  • Harden it

    Patch, tighten the configuration, close the holes that were used, and add protection and monitoring so it does not happen again.

  • Take it over

    If your current provider is not looking after the system, we can take over hosting and management, with documentation and a clear handover.

  • Modernize it

    Bring legacy code and platforms up to date and fix the functional problems that have piled up.

In writing

You get it in writing

Whatever the problem, you get a plain account of it, so you can act on it and show it to anyone who asks.

  1. What happened
  2. What we did
  3. What is different now

If you think you have been compromised

Call us

In an emergency, call us. Where payment card data may be involved, we work alongside your acquirer and any forensic investigator they require.

Legacy systems, including BBj, and systems another provider has stopped looking after are part of the work too.

Tell us what is happening >

In an emergency, call (801) 415-2500.

  • Compromised or hacked systems
  • Systems a provider has neglected
  • Legacy systems nobody wants to touch
  • Hosting and management taken over, with a clean handover

Questions we hear

Straight answers

We think we have been hacked. What should we do first?
Call us. Try not to wipe or rebuild the system before it has been looked at, because that destroys the evidence of how attackers got in. If payment card data may be involved, your acquirer needs to be told.
Can you take over from our current provider?
Yes. If your provider is not looking after the system, we can take over hosting and management, with documentation and a clear handover.
Do you investigate how the attackers got in?
Yes. We review the logs and the system itself to learn how attackers got in and what they touched, and we preserve the evidence. Where card data may be involved we work alongside your acquirer and any forensic investigator they require.

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